Shipping policy

Shipping policy
Thank you for your visit! We are committed to providing you with high-quality products and a smooth shopping experience. Please carefully read this shipping policy before placing your order to understand important information regarding order processing, delivery times, shipping costs, and package tracking.

Shipping location: Metro Manila, Valenzuela

I. Order Processing Time
What is order processing time? Order processing time refers to the period from when you successfully place and pay for your order until we hand the package over to the logistics carrier. This process includes order review, payment verification, item picking, quality check, and packing.

Our processing time: All orders are typically processed within 1-3 business days (excluding weekends and public holidays).

Special circumstances: Processing times may be extended during promotions, holidays, or due to force majeure events (such as weather etc.). We will post advance notices on our website homepage or product pages, so please stay updated.


II. Delivery Times & Shipping Costs
Delivery Times (For reference only):

Typically takes 2-9 business days (calculated from the date of shipment). Actual times may vary depending on the destination's customs policies, holidays, and other factors.

Please note: The above delivery times are estimates, do not include order processing time, and are subject to delays due to customs clearance, holidays, weather, etc. We are not responsible for delays caused by logistics carriers but will do our best to assist you in tracking your package status.

Shipping Costs:

Currently, we offer free shipping on orders over 1000 pesos; for orders under 1000 pesos, shipping fees will be charged based on weight and distance, subject to the actual order placed.

 

Regarding same-day delivery via Lalamove:

1. Supported time slots: Monday to Saturday, excluding holidays, before 3:00 PM;

2. Supported delivery locations: Metro Manila area. If you select Lalamove, then it's supported;

3. Fees: Subject to actual charges;

4. Lalamove fees are non-refundable for returns not due to product issues.

5. Due to factors such as product inventory, distance, and delivery time, it is recommended to discuss and agree upon delivery with Lalamove customer service before choosing their service.

III. Package Tracking
Once your order is shipped, we will send a shipping confirmation email to your registered email address containing a tracking number and a query link.

You can use this tracking number on the respective logistics carrier's official website to check the real-time status of your package.

If you do not receive the tracking email within 2 days after shipment, please first check your spam/junk folder, or contact us at fu@fulabs.ph.


IV. Lost or Damaged Packages
Carrier Responsibility: Once we deliver the package to the carrier, the safety of the package during transit becomes the responsibility of the carrier.

Handling Lost/Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at fu@fulabs.ph..

We will assist you in initiating an investigation and claim with the logistics carrier. Please note that this process may take some time based on the carrier's terms.

To protect your rights, please be sure to keep the original product packaging and take photos as evidence for the claim.

V. Shipping Address Changes
After successfully paying for your order, please double-check the shipping address carefully.

If you need to change the address, please contact us immediately. If the order has not yet been shipped, we will do our best to modify it for you.

Once the order enters the processing or shipped stage, we will be unable to change the shipping address.